Which term refers to communication via the use of spoken words, such as meetings, interviews, and appraisals?

Which term refers to communication via the use of spoken words, such as meetings, interviews, and appraisals?

• A. Open channels of communication
• B. Restricted channels of communication
• C. Verbal communication
• D. Video-conferencing

Answer: (C)

Verbal communication is about sending messages through spoken words. In a business context, meetings, interviews, and appraisals all rely on speaking to convey information, ask questions, give feedback, and negotiate meanings. Because it uses spoken language, it allows immediate clarification and the conveyance of tone, emphasis, and nuance that written words might miss. It’s distinct from non-verbal communication (body language, gestures) and written communication (emails, reports). While video-conferencing is a method that can involve spoken words, the broad term that describes communication through spoken language is verbal communication.

Verbal communication is about sending messages through spoken words. In a business context, meetings, interviews, and appraisals all rely on speaking to convey information, ask questions, give feedback, and negotiate meanings. Because it uses spoken language, it allows immediate clarification and the conveyance of tone, emphasis, and nuance that written words might miss. It’s distinct from non-verbal communication (body language, gestures) and written communication (emails, reports). While video-conferencing is a method that can involve spoken words, the broad term that describes communication through spoken language is verbal communication.